• Disability Claims Processor

    Job Locations CA-ON-Ottawa
    Posted Date 2 weeks ago(2 weeks ago)
    System ID
    2018-16222
    Number of Positions
    1
    Post End Date
    9/21/2018
    Job Category (EN)
    Finance and Investments
  • Job Description (EN)

    Reporting to the DCA Team Manager, the Disability Claims Processor is responsible for the prompt, accurate set-up of all new short-term disability claims, processing the Quick pay claim, including the set up and payment, processing of payments both STD and LTD, responding to customer inquiries and maintenance of long-term disability claims and Life waiver claims.  The DCP will now be responsible to contact clients via telephone or in writing in order to obtain missing information.  The processor is an important support for Case Managers and must be able to manage time sensitive priorities.

     

    Accountabilites:

    • Set up of new short-term and long-term claims.  This includes identifying and collecting missing information, identifying discrepancies and advising the Team Manager on any outstanding issues.
    • Issuing all short-term and long-term claim payments in an accurate and timely manner.
    •  Adjudication of quick pay STD claims involving claims where the employee has returned to work or is expected to do so within 4 weeks. 
    • Perform straightforward STD benefit calculations including routine overpayments.
    • Managing LTD maintenance claims, identifying overpayment situations, changes in medical condition and following up on the appropriate action required.
    • Handle routine customer inquiries and other miscellaneous duties as requested. 

    Qualifications & Competencies:

    • Excellent oral and written communication skills in both official languages
    • Strong customer service skills
    • Strong and effective organizational and time management skills with the ability to manage multiple priorities.
    • Well developed PC skills along with strong keyboarding abilities
    • Strong analytical, problem solving and decision making skills
    • Mathematical aptitude
    • Working knowledge of internal systems (BEN, PAS, EAS, DCT) along with disability claims management knowledge (contractual, medical terminology) a definite asset.

    Discover your opportunity….Apply today!

     

    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.

     

    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

     

    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

     

     

    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.

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