• Bilingual Client Service Representative

    Job Locations CA-ON-London
    Posted Date 7 days ago(10/12/2018 4:49 PM)
    System ID
    2018-16321
    Number of Positions
    12
    Post End Date
    10/26/2018
    Job Category (EN)
    Customer Service
  • Job Description (EN)

    As a Client Service Representative, you will be responsible for providing prompt, courteous and professional service to our policy holders, advisors and administrative staff. You will respond to telephone inquiries by providing accurate information on our diverse products and services. If you have a background in finance or insurance, this is a perfect opportunity to put your skills and knowledge to use!


    The Client Service Centre operates from 7am to 8pm Monday to Friday, which means no late evenings and no weekends. We are closed on statutory holidays too!

     

    We offer a challenging, team-oriented work environment, competitive income, and opportunities for professional and personal development and growth.

     

    If you are looking for an opportunity to put your customer service, negotiating and analytical skills to good use by helping people find information they are looking for, this is the role for you!

     

    Accountabilities:

    • Responding to client calls by providing accurate information regarding products and services offered through London Life, Great-West Life and Canada Life
    • Meeting established service targets and providing superior customer service
    • Participating in our 4-6 week training program
    • Maintaining a positive and professional approach with clients and the service team

    Qualifications and Competencies:

    • Excellent customer service skills
    • Strong communication skills 
    • A background in financial services is preferable
    • Post secondary education in business or finance related field is considered an asset
    • Eager to learn about investments or insurance
    • Ability to multi-task efficiently and pay close attention to detail
    • Excellent Microsoft Office skills and an ability to learn multiple other computer systems
    • Ability to work a rotating shift schedule between the hours of 8am to 8pm, Monday to Friday 

    Discover your opportunity….Apply today!

     

    Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities.  If you’d like to join our team submit your information online and introduce yourself.

     

    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

     

    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

     

     

    Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.

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