• Bilingual Disability Case Manager

    Job Locations CA-ON-Ottawa
    Posted Date 4 weeks ago(12/19/2018 1:39 PM)
    System ID
    Number of Positions
    Job Category (EN)
  • Job Description (EN)

    Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? By joining our Disability Insurance Management team, you will evolve in an environment where these values ​​are present and you will also benefit from many advantages, such as: 

    • 37.5 hours per week with a flexible schedule
    • Excellent initial and continuing training program
    • Excellent benefits and wellness plan
    • Pension plan
    • Share Ownership Program
    • Competitive salary based on experience
    • Possibility of bonuses

    Reporting to the Team Manager, the Case Manager processes claims following an absence from work. As a first step, he must assess eligibility for benefits, thereby enabling it to provide an income replacement to the applicant. He must then work with a variety of stakeholders to ensure that the applicant receives the appropriate care and support for his condition, in order to enable him to return to work safely in right time.


    Main Responsibilities: 

    • Evaluate new claims received to establish eligibility for benefits in accordance with contractual provisions;
    • Evaluate the extent of the disability by interviewing or writing to the applicant, the employer, physicians and other medical service providers, and manage the disability file by continuously evaluating all additional medical information;
    • Write letters to inform all affected parties of decisions regarding disability cases;
    • Implement return-to-work programs of less than six weeks and negotiate with the employer;
    • Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects;
    • Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.

    Required skills and abilities: 

    • Holds a bachelor's degree or college diploma in an appropriate discipline combined with relevant professional experience;
    • Very good planning and organizational skills;
    • Analytical and demonstrated ability to solve problems and make decisions;
    • Strong communication skills and strong interest in customer service and interaction with policyholders;
    • Demonstrated ability and flexibility to work in a multidisciplinary and multifunctional environment;
    • Great ability and ease to work with ambiguity;
    • Ability to work with multiple timelines and priorities;
    • Fluency in French and English, both oral and written;
    • Ability to transcribe information to the computer while communicating with the insured, employers, etc.;
    • Knowledge of the medical field (asset)

    Due to the high profile of a number of our clients, a Federal Government Enhanced Screening is a job requirement and this may involve fingerprinting.


    We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.


    Discover your opportunity #GreatWestCareers


    Apply with cover letter and resume today!


    Great West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days. If you’d like to join our team submit your information online and introduce yourself.


    Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


    We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.


                                                          Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted*LI-JB2


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